At Aastha, our commitment is to provide the region's most comprehensive health care extends well beyond our superior patient care, world-class facilities and advanced clinical technologies-by offering the necessary amenities to ensure peace-of-mind for our patients and their families. Aastha Health Care is committed to treating patients with medical expertise and compassion. As we said before, we treat every patient who walks into our doors irrespective of his background and nationality, religion or social status with the same warmth and Indian hospitality that we are famous for.

Our international patient program offers support to the patients and family members who find themselves at great distances from home, facing new people, new environments and complex medical procedures. The International patient services will take care of you during your visit to our hospital. An office has been specifically set up to cater to your needs and to make your stay comfortable and hassle free.

Our service to the patients starts the moment they contact us. After the doctor decides on the treatment required, we will take care of processing the travel documents, organise the travel, book rooms in hotels for relatives and attendants and arrange doctors' appointments. To facilitate communication, a translator would be available at your service. We will make arrangements for the travel, site seeing and shopping. You can choose your diet from the cuisine that suits your palate.

At Aastha, we strive to make your experience of being with us as pleasant and homely as possible. Our warm and friendly staff at the reception ensures that you feel comfortable right from the moment you walk in. You can request an appointment either online or personally at the centre.

• To Request an appointment online
  
  If you choose to request an appointment online, please complete our online Inquiry Form. Once this form is received, you will be contacted by a Aastha representative who will guide you through the process
  
  
• To request an appointment at the centre
  
  You will be asked to complete an Appointment Request Form, which will give us information about your medical concern, how to contact you, and the preferred date for your appointment. It is important that you complete all the information requested to expedite this process.

Once the Appointment Request Form is received, Aastha Health Care will confirm the date and time of your appointment. Please be sure to provide accurate and clearly written information on how we may contact you via electronic mail, telephone or fax.
 

By Air - There are two major airports in Mumbai - Domestic and International - located at Santacruz and Sahar. Aastha is conveniently located in the green suburban area of Mulund. You can opt to take a taxi from the airport and it should be close to about 20 kms. from the airport.

By Rail - The closest station is Mulund where Aastha is situated. An auto rickshaw ride from Mulund station to Aastha is most convenient and economical.

By Road - To drive to Aastha, keep following LBS road as per the map, reach Mulund, look out for Johnsons garden and you will find Aastha just half a kilometer ahead right opposite "Chedda" petrol pump.

While you are in the hospital, family and friends may be anxious to visit you. We will try to accommodate them but urge you and your visitors to keep in mind that while you are here, you may need a great deal of rest to help you recuperate. At Aastha healthcare centre, we strive to make your experience coming here - and being here - as pleasant as possible.

• Visiting hours - 10:00 am to 10:30 am and 4:30 pm to 6:30 pm.
  
  
• Visiting hours for ICCU/NICU: 5 pm to 6 pm. Only one visitor per patient is allowed at a time. Children below 12 years are allowed only on Sundays and holidays.
  
  
• Visitors must not use the patient's toilet or other articles in the interests of hygiene.
  
  
• Please do not loiter in the corridor or the staircase.
  
  
• Management reserves the right of entry of visitors for the safety of patients.

Patients are admitted to the hospital as per the recommendation of a Consultant Specialist. Our main Admission Counter helps to get an idea about the approximate charges for different services and also to understand the routine formalities such as admission, discharge etc.

Ordinarily, cash and credit cards are accepted for all payments. Master and Visa cards are accepted for an advance deposits.

Corporate clients: Patients admitted by a letter from the company and on doctor's recommendation. All documents must be submitted before admission.

Insurance/ TPA Card Holders: Patient admitted by TPA card can avail of a cashless service subject to approval from the concerned TPA group / Insurance company. The hospital bears no responsibility in getting an approval and decline bears no responsibility in getting an approval and decline of inpatient bill coverage from TPA group/Insurance company. In case of a decline in inpatient bill coverage from the TPA Group/Insurance Company, all inpatient hospital bills are settled by paying cash before the discharge of the inpatient.

At Aastha, we take all care to ensure your stay and your visitors are as comfortable as possible. We provide -

• All the necessary conveniences are within the hospital premises. These services include telephones, pharmacy, cafeteria and spacious airy waiting lounge.
  
  
• Comfortable, air-conditioned, well equipped rooms matching your needs in every respect with the following facilities available:
  
  
  • Wireless Internet broadband connectivity
    
  • Refrigerator and Television
    
  • Additional Bed for visitors and relatives
    
  • Ultra modern washroom and utilities
    
    
• Cuisine to suit all tastes is an integral part of our food and beverage services. Our nursing care is based on internationally recognized nursing standards.
  
  
  • You can select hot, fresh and nutritious meals of your choice from a menu. A dietician will evaluate your nutritional status in consultation with the doctor.
    
  • Please inform the dietician of any existing food allergies or special dietary restrictions.
    
  • Please have meals on time. This will help us administer medications at the correct time.
    
  • Patients admitted after lunch hours will not be provided with lunch. However, snacks and light refreshments will be provided.

We have insurance help desk which is a one point contact to facilitate interaction between the Hospital, your insurance provider and you. This desk will assist in ensuring that all the paper work regarding your medical insurance is managed efficiently and effectively.

Insurance/ TPA Card Holders: Patient admitted by TPA card can avail of a cashless service subject to approval from the concerned TPA group / Insurance company. The hospital bears no responsibility in getting an approval and decline bears no responsibility in getting an approval and decline of inpatient bill coverage from TPA group/Insurance company. In case of a decline in inpatient bill coverage from the TPA Group/Insurance Company, all inpatient hospital bills are settled by paying cash before the discharge of the inpatient.

Room transfer: Transfer from one room/ward to another can be done subject to the availability of the required room/bed. For such a transfer, an application is required to be submitted in an advance to the respective nursing station.